Refund policy

Online returns and refunds

This policy applies only to purchases made through www.emeboutique.com. Purchases made in our physical store are subject to the rules applicable to in-store purchases.

1. Right of withdrawal

You may withdraw from an online purchase without giving a reason within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, receive the goods. If one order is delivered in separate shipments, the period begins when the last item is received.

To exercise this right, notify us before the 14-day period expires by email at info@emeboutique.com. Please include your order number, name and the item(s) you wish to return. A specific form is not required. Prior approval is not a condition of your statutory right of withdrawal, but contacting us helps us identify and process your return correctly.

After notifying us, send or hand over the goods without undue delay and no later than 14 calendar days from the date of your notice.

2. Condition of returned goods

You may inspect and try on the goods only to the extent that would normally be permitted in a physical store. Please return them clean, unworn (except for trying on), undamaged and, where possible, with the original labels and packaging. The absence of the original packaging alone does not remove your statutory right of withdrawal. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Please include proof of purchase or information that allows us to identify the order.

3. Return methods and costs

• Free FLIPO return within Lithuania: open the EME boutique FLIPO return page, complete the requested information and follow the instructions provided.
• Free return in our physical store: you may return an online order to EME boutique, A. Juozapavičiaus pr. 31-10, LT-45257 Kaunas, Lithuania, during published opening hours.
• Lithuanian Post or another carrier chosen by you: you may use the return method that is most convenient for you. Unless we have agreed otherwise in writing or the item is defective, damaged or incorrect, you pay the direct return shipping costs. We recommend using a tracked service and keeping proof of shipment.
• Returns from Latvia, Estonia and other countries: the customer pays the direct return shipping costs unless the item is defective, damaged or incorrect, or EME boutique has expressly agreed in writing to cover those costs.

Returns sent independently should be addressed to: MB EME STILIUS, A. Juozapavičiaus pr. 31-10, LT-45257 Kaunas, Lithuania.

4. Exchanges

To request an exchange, contact us in advance at info@emeboutique.com, state your order number, identify the item being returned and specify the replacement item, size or colour you want. An exchange is arranged only after our written confirmation and is subject to stock availability. Any delivery or price difference applicable to the exchange will be communicated before confirmation. If the item received is defective, damaged or incorrect, EME boutique covers the reasonable return and replacement delivery costs. In other cases, costs may be covered by the customer or by EME boutique, as agreed in writing.

5. Refunds

We will refund all amounts due without undue delay and no later than 14 calendar days from the day we receive your notice of withdrawal. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless you expressly agree otherwise, and no refund fee will be charged.

If you withdraw from the entire order, we also refund the cost of the least expensive standard delivery option offered for that order. Additional costs resulting from your choice of a more expensive or express delivery method are not refunded. For a partial return, the original delivery charge is not refunded if it would have been the same for the items you kept.

6. Defective, damaged or incorrect goods

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is defective or damaged, or if you received the wrong item. Contact us at info@emeboutique.com, +370 605 08291 or +370 645 20930. EME boutique covers reasonable return costs for defective, damaged or incorrect goods.

Your statutory rights remain unaffected. The seller is responsible for a lack of conformity that exists at delivery and becomes apparent within two years from delivery, unless a longer period applies by law. Depending on the circumstances and applicable law, you may first request repair or replacement and, where the legal conditions are met, a price reduction or termination of the contract.

7. Exceptions and special cases

The right of withdrawal does not apply only in the cases provided by applicable law, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons if the seal was broken after delivery.

Sale and discounted items may be returned under the same rules. If a price reduction was granted because of a specific defect that was clearly disclosed before purchase, that disclosed defect cannot by itself form the basis of a later conformity claim; other statutory rights remain unaffected.

Standard pre-order items are subject to the same withdrawal rights unless they are genuinely made to your specifications or clearly personalised.

8. Order cancellation before dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible. If the order has already been dispatched, you may use the withdrawal and return procedure described above. This does not limit your statutory rights.

9. Contact

Seller: MB EME STILIUS
Address: A. Juozapavičiaus pr. 31-10, LT-45257 Kaunas, Lithuania
Email: info@emeboutique.com
Telephone: +370 605 08291; +370 645 20930