Frequently asked questions

Here you will find the essential information about ordering, payment, delivery, sizing, returns and exchanges. If you cannot find the answer you need, please contact EME boutique – we will be happy to help.

1. What is EME boutique?

EME boutique is an online and physical clothing store in Kaunas operated by MB EME STILIUS. We select women’s and men’s clothing and accessories with a strong focus on quality, distinctive design and personal customer service.

2. How do I place an order?

Select a product and the required size or colour, add it to your cart and proceed through checkout. Before paying, check your contact details, delivery address, product variant and quantity. If you cannot find a suitable delivery method or enter your preferred address, email us at info@emeboutique.com.

3. Which payment methods are available?

The available payment methods are displayed at checkout. Depending on your country and device, they may include online banking through OPay, payment card, Google Pay or advance bank transfer to the MB EME STILIUS account stated in the order confirmation. PayPal is not currently accepted.

4. How long does order preparation take?

We normally prepare in-stock orders within 1 business day. If an exception affects your order, we inform you promptly and agree the applicable timeframe. Preparation time is separate from delivery time. Business days are Monday to Friday, excluding public holidays. For pre-orders, the applicable timeframe is stated before purchase on the product page.

5. How much is delivery in Lithuania and Latvia?

Delivery is free for orders of €50 or more in Lithuania and Latvia. For smaller orders, the delivery price depends on the selected method and is shown at checkout or agreed individually. Full conditions are available in our Shipping Policy.

6. How long does delivery take?

In Lithuania, delivery normally takes 1–3 business days from dispatch, depending on the distance and carrier. This is separate from the order preparation time. Delivery times to other countries depend on the destination, carrier and selected delivery method.

7. Which delivery methods do you offer?

We deliver to parcel lockers and use courier and postal services. At the customer’s request, we may arrange another suitable method, including delivery through a bus station. Non-standard or urgent delivery may incur an additional charge.

8. Can I collect my order free of charge?

Yes. You may collect your order free of charge from the physical EME boutique store at A. Juozapavičiaus pr. 31-10, LT-45257 Kaunas, Lithuania. We will notify you separately when the order is ready for collection.

9. Do you deliver internationally?

We deliver to destinations available at checkout. Shipping outside Lithuania and Latvia is paid; the charge and applicable delivery estimate are communicated before purchase. Within Europe, standard delivery normally takes 5–10 business days and express delivery 2–5 business days after dispatch, where available. For other destinations, contact us before ordering if no estimate is displayed. Shipping to the UK, USA, Australia and other non-EU destinations is not free. Import duties, import VAT and customs-clearance charges may apply. Unless expressly included at checkout, these charges are payable by the recipient in accordance with applicable law. Customs processing may extend the estimate; this does not remove your statutory rights.

10. How can I track my parcel?

When a carrier provides a tracking number, we add it to your order in Shopify together with the carrier’s name. You may also request tracking information by contacting us and providing your order number.

11. Can I change or cancel my order?

If you notice an error or wish to change your order, contact us immediately. We can usually amend or cancel an order that has not yet been dispatched. Once dispatched, recipient details can be changed only if the carrier allows it, and additional charges may apply. A consumer’s right to withdraw from a distance contract within 14 calendar days remains available in accordance with our Returns and Refund Policy.

12. How do I return an online purchase?

Notify us of withdrawal within 14 calendar days of receiving your goods, using an unequivocal statement. Then return the goods within 14 calendar days of your notice. FLIPO returns within Lithuania and returns of online purchases to our store are free. If you choose another carrier or return from another country, you normally pay the direct return costs. EME boutique covers reasonable costs for defective, damaged or incorrect goods. Prior approval is not required for withdrawal. See our Returns and Refund Policy and model withdrawal form.

13. Can I exchange a product?

Yes, provided that the requested replacement is in stock. Before sending anything, tell us which product you wish to return and which product you would like instead, and wait for our confirmation. Delivery costs for an exchange are determined according to the circumstances of the individual case.

14. What should I do if I receive a defective, damaged or incorrect product?

Contact info@emeboutique.com with your order number and a description of the issue; photographs may help but are not a prerequisite for your statutory rights. EME boutique is liable for defects present at delivery that become apparent within two years. Repair or replacement, and in the cases provided by law price reduction or termination, are available. We cover reasonable costs for justified claims. Complaints are handled free of charge with a reasoned written response within 14 calendar days.

15. How do I choose the correct size?

Use the measurements provided in the individual product description, as the cut and sizing may vary between models. “One size” does not mean that a garment will fit every body shape in the same way. If you are unsure, send us your measurements and we will help you assess the fit.

16. Do you sell pre-order products?

Yes. A pre-order product is clearly marked on its product page and the expected preparation or delivery timeframe is stated in its description. If a pre-order product and an in-stock product are placed in the same order, the pre-order timeframe may affect dispatch of the entire order.

17. Can you issue a VAT invoice?

Yes. We provide a VAT invoice electronically upon request. Email info@emeboutique.com and include your order number and the information required for the invoice.

18. How can I contact you?

Email: info@emeboutique.com
Telephone: +370 605 08291; +370 645 20930
Physical store: A. Juozapavičiaus pr. 31-10, LT-45257 Kaunas, Lithuania.

Important: this FAQ provides concise answers. The full legally applicable conditions are set out in our Terms and Conditions of Sale, Shipping Policy, Returns and Refund Policy and Privacy Policy.